One in six people do not use the Internet, more than one in three users lack basic digital skills

In 2019, 15% of people aged 15 or over did not use the Internet during the year, while 38% of users lack at least basic digital skills and 2% have no skills. Thus, illectronism, or digital illiteracy, affects 17% of the population. One in four people do not know how to get information and one in five is unable to communicate via the Internet. The oldest, least educated and low-income people, those living alone or as a couple without children or residing in the French overseas departments are the most affected by the lack of equipment and skills.

In France, the overall level of e-skills is similar to the European average.